Address list not updating

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If you are not seeing correct contact information in the GAL for someone that has a valid email address (i.e.

someone who just received a CUMC email account, a new student, someone who recently changed their directory information) please use the steps below to synchronize your computer's locally cached version of the GAL.

If the update mechanism appears to be broken for you, it could be because of a corruption in your OAB or in your mail profile.

In that case, you can completely reset it by deleting the files making up the OAB or by recreating your mail profile.

Even though Outlook is the last in the chain, it is often the first level where the troubleshooting takes place as usually this is where the request is coming from.

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Address lists are a collection of recipient and other Active Directory objects.

–For Instructions for Outlook 2007 –For Instructions for Outlook 2011 –For Common errors and troubleshooting Step 2: Uncheck the box next to Download changes since last Send/Receive.

In the Information to download section, select Full Details and in the Address Book section, choose \Global Address List. **NOTE** Please read this section carefully, or your update will not work!!

In Cached Exchange Mode, Outlook 2007 & 2010 downloads a local copy of the Global Address List (GAL), but only updates it every 24 hours.

In order to reflect any changes or updates made to the Global Address List, you can force Outlook to download a new copy of the GAL.

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